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ALL REVIEWS

North Reading Storage Solutions

35 Main Street, North Reading, MA 01864

60 Customer Reviews

1 Month Ago

"Had to get a storage unit for a family member, from start to finish Suzanne was awesome to deal with. Extremely helpful with everything. These days it's hard to find an enjoyable customer service experience, the staff and facility are top notch. I would gladly recommend to anyone. Thank you Suzanne :)"

~Brian Murdza

4 Months Ago

"First time ever renting a storage unit and will be short term for the very smallest size. I was surprised to see how expensive storage space is..everywhere. However, the facility is nice with indoor access. Very Clean. The manger, Suzanne was extremely helpful, friendly and accommodating to me needs."

~Mary Donahoe

4 Months Ago

"I was impressed with the facility at the North Reading locations. The office manager is amazing. She seems to know everyone. She is friendly, professional, and extremely helpful. The facility is well run. The facility is climate-controlled and has wonderful security with cameras, motion detection, plus an app to access internal doors when on site. I would recommend this location to anyone needing storage services."

~Tony Souza

5 Months Ago

"This was my first experience with a storage facility. This place is amazing, it's clean, temperature controlled, secure entry, motion sensors everywhere and monitored. I feel comfortable everytime I go in. Their office manager is incredible, she seems to know everyone. She is friendly, knowledgeable and seems to know exactly what units are available or will be available off the top of her head. If you are looking for storage in the North Reading, MA area, this location should be the first place you go!"

~Karen David-monson

6 Months Ago

"Customer service with Suzanne or Diana has always been top notch, whether they helped me pay my bill or find an appropriate unit to fit my needs. Facility is safe, clean, well lit. Bathroom is available and super clean."

~Kathleen Chalmers

6 Months Ago

~Bill Mark Langdell

7 Months Ago

~Brian Lockhart

8 Months Ago

"No one should love a storage facility as much as I love this one! Through the years I have had many experiences with storage units and none compare to this one - clean, well designed, with great prices and the most friendly, helpful staff. Do not hesitate- this facility is outstanding on all fronts!"

~Linda E.

9 Months Ago

"Had a wonderful experience at this location. The property is extremely clean and well maintained, and also has many extra amenities for your use. The property manager Suzanne was so helpful and went above and beyond to help us every time we needed it. Thanks for an amazing experience, Suzanne!"

~Stephen S

9 Months Ago

"Great all around experience!"

~Martha C.

10 Months Ago

"This is one of the best storage solutions I have ever seen. If you have a college student graduating and moving to Boston for their first job this is a Godsend. Check it out if you have a student attending the Ivies. I was especially impressed with their free coffee selection and Free use of their conference room. Which I setup up my computer at and transacted business while my Columbia Graduate with two degrees moved her belonging into storage."

~Donald T.

10 Months Ago

"Awesome facility. Very safe for female college student"

~Donald T.

11 Months Ago

"Suzanne, Made our move into the facility a simple task. She is.always polite and a pleasure to work with."

~Jfb B

11 Months Ago

"North Reading Storage was recommended to me by a friend who has used this facility for years. Now I know why. The convenience of the drive-thru and climate controlled rooms is a huge plus, but it’s more than that. The entire location is spotless inside and out! Even the floors are always clean, and the outside areas including the parking lot are always swept. It’s also safely lit and very secure so I never worried about going there anytime, day or night. I live in Arlington, and there are many storage places closer, and I’ve used a few of them over the years including the big names. None of them can beat this facility, and as for customer service, Suzanne Tower is exceptional. Always available, always so helpful. I’m now recommending this place to all of my friends and family."

~J S Doane

"I was super impressed with the facility and its security system. Suzanne, the facilities manager, is super customer focused, very professional and was exceptionally helpful to me when we moved things into storage!"

~Bill McKenzie

"I cannot say enough good things about working with Suzanne and North Reading Storage solutions. Moving is stressful and chaotic but storing our household between moves could not have been easier. The facility is clean and safe and Suzanne is just the nicest person you’d ever hope to meet. Highly recommended!"

~Brennan Simpson

"Had a great experience with Suzanne who explained everything so perfectly and has been so easy to communicate with throughout my rental. Love the convenience of these storage units abs being able to come and go at any time has been so convenient. Would definitely recommend north reading storage solutions!"

~Alyssa Nihan

"When I needed a storage unit it was recommended to me to contact Suzanne at North Reading Storage Solutions. I truly feel like I "won the lottery " when I met Suzanne , as she represented your facility . She could not have been nicer or more welcoming to me , sharing her wealth of knowledge in helping me choose my storage unit. It is clear she truly cares about you and your individual situation when helping you pick a space. She is a one of a kind special person in my eyes and a real asset as manager of this facility. I am very happy that I chose NR storage solutions: so clean, reasonably priced, accommodating, every aspect is awesome, but I am most grateful to have met Suzanne and my dealings with her. She is the BEST ! A#1 employee for sure! She always goes above and beyond in her customer service. Thank You"

~Linda Egan

"Had a 5 star experience with Suzanne at the North Reading Storage Solution. She was very easy to work with going out of her way to assist us and answer all of our questions. The facility is clean and very easy to access. The temp control was a big factor in our decision to use the facility."

~Charles Locke

"My experience at North Reading Storage Solutions could not have been easier. The place is clean, easy to get to, and Suzanne the manager is great. Highly recommended!"

~Christopher Avola

"Suzanne has been so helpful as we are transitioning from our house of 28 years to a huge permanent move across Country. She went above and beyond on the day that our moving company was loading into a large unit that we reserved and stayed an extra 3 hours past her shift in case we needed another unit and we did. She promptly went on the computer and searched for an empty unit and the moving company continued loading into the second space. We don't know what we would have done if she hadn't stayed and she did everything with a smile. Suzanne is one hard worker and a dedicated employee."

~Suzanne Danis

"Staff was great!!!! Storage is clean and easily accessible "

~Lynne C.

"Great customer service. Go out of her way to accommodate my storage need."

~Haojan C.

"Suzanne at NRSS has been incredibly kind, patient, and helpful in getting us started with a storage unit near our new home. Feeling totally comfortable with our choice and hope Suzanne is there a long time!"

~Jeff Brenner

"The staff was very friendly and helpful getting me setup. The facility is very accessible, user-friendly and extremely clean."

~Jeffrey Lloy

~a. marotto

"Very clean facility and the woman I spoke with was super helpful. The rental process was quick and easy. Being off the main road with wide entrance to pull in was a bonus with me driving a box truck. Very happy with my experience"

~Christopher Gaffney

"I visit North Reading Storage Solutions regularly. It is located on Route 28 (Main Street in North Reading), and very close to the North Reading/Reading town line. Navigation to the facility is not necessary but may be helpful for those not familiar with the area. Very easy to find. Digital codes are required to enter and leave the facility on foot, or through a drive thru garage entrance. This allows users to drive into the facility, park their vehicle, unload without getting wet from rain or snow. (Users MUST be mindful of the height of their truck). Trucks with heights exceeding the garage door height, MUST be parked and unloaded in the parking lot. Most of the facility's exterior and ALL hallways of each floor are well illuminated and monitored on approximately 30 closed circuit televisions located in the office. Employees of North Reading Storage Solutions, who are well versed in the storage industry, regularly walk the hallways and report any unusual circumstances (anomalies) to their managers. Storage rooms are available on three levels. Three freight size elevators are available to access the 2nd and 3rd levels with sturdy pull carts. Lockers vary in size according to a renter's needs. Speak with an employee of North Reading Storage Solutions to obtain height, width and depth measurements of individual storage lockers. The storage locker I use is located on the second floor. The locker has the (capacity) to occupy the equivalent of two compact cars, and costs $350/month. (However, storage lockers are not accessible by automobile and ARE NOT designed to store automobiles.) All areas of the facility, including the restroom (which also requires a digital code to enter) are well lit and wheelchair accessible. The facility is temperature is controlled by computer, and set at approximately 55 degrees. My monthly payment is automatically deducted from my checking account. North Reading Storage Solutions is highly recommended."

~Edward Rivers

~Corey DeSimone

"Very clean, secure, EZ in and out."

~CambridgeTechs 02141

~Orchid Ber

"This place is super clean, very secure and management really goes out of it way. Special thanks to Suzanne. She is fantastic."

~John Davis

"I recently needed to find a storage facility for several weeks period of time and was recommended to contact North Reading Storage Solutions. I was also told to specifically to ask for Suzanne. I reached out to Suzanne and was so grateful when she answered the phone. Suzanne is absolutely amazing! She made the process easy and I actually had fun! Suzanne is incredibly knowledgeable, communicating all the details and answering all my questions without hesitation. I truly hope her boss and supervisor know, and appreciate the gem they have representing the company. It is because of Suzanne I made the decision to store my furniture at North Reading Storage Solutions. And I will recommend North Reading Storage Solutions to others because of my experience with Suzanne!"

~Kimberly Craffey

"I had the greatest experience in making a decision on a storage unit. The manager was amazing in showing me the different sizes and costs for units and other facilities available to renters. I was so impressed that they offer coffee, tea and hot cocoa during off hours and during regular hours you can go into the office for snacks and drinks. The units are immaculate, the ease of going in and out is perfect for me."

~Christine Richard

"I rented numerous times from this facility. The facility is GREAT but the thing that stood out the most was the customer service and level of professionalism from the woman that runs the facilty - Suzanne. She is OUTSTANDING. It is very clear she loves her job. I honestly have never met someone so dedicated and so helpful. What a great asset. That company is lucky to have her! We rented multiple units, always clean and accessible. Would definitely recommend the facility but Suzanne is what stood out the most. as she is so incredible helpful and pleasant to work with. It was a such a pleasant surprise to have someone to work with that was so incredibly dedicated to us having a great experience. She is awesome."

~Rita Toscano

"Great management Thoughtful and helpful Great place to store your property so it's safe from the elements"

~Wilfredo Cespedes

~Jeanne Greabell

~Lisa Moran

"Suzanne was the friendliest and most professional person to deal with. Awesome facility, and ease of use!"

~Richard C.

"AMAZING Storage facility. Very clean, super convenient, our stuff was stored for a year and it wasn't even dusty. Also Suzanne in the front office is an absolute pleasure to do business with. She is so kind, professional and really makes you feel taken care of. Would recommend this place 10/10! Thanks for taking care of our stuff between moves. we appreciate you!"

~Marissa Geiger

"I took a Tour today with my parents. Storage area's are really clean and I asked to see a few different sizes. I was not rushed, no pressure tactics to sign right away and Suzanne was very helpful. Great Location. Friendly customer service. I think both my parents and I will be renting units here in the near future."

~weatherednboston

"This place is sooo nice. Suzanne the manager is very sweet. Knows her job well. She treated us awesome. Gave snacks, drinks, she even made up "easter" bags for the customers. Nicest "storage place" I have ever been into. Rates are real good too. Highly recommend this place."

~Tracy Scoyne

"Very clean, well-lit and I loved the huge enclosed drive-through in the middle of the facility that let us load/unload regardless of the weather. The front desk staff were always friendly and welcoming."

~Paige Fader

"Suzanne was great! Clean facility easy access and good rates. Would recommend"

~Andy Gardner

~Paula Caraballo

"Very nice location. Suzanne in the office was super nice, helpful, and very accommodating. Highly recommended!"

~Dennis Murphy

"Professional and friendly staff. Easy indoor access."

~Christine Heffernan

~Goated Bot

~Susan Smith

~Arlene G

"Great staff, quick service, friendly and professional! The building is brand new, everything is clean and well planned, I'm very impressed!"

~Jane Lane

"considering social distancing is in place the service and result of a unit ready to use is absolutly excellent Ruth Camerlin"

~Ruth C.

"Awesome!"

~Susan S.

"Suzanne really knew all the details on the units available for rent. She answered all my questions and I rented a unit. The first two months half off you can’t beat it!"

~John K.

~Tim Connors

~Christopher Berlin

"What a very clean facility the staff was extremely helpful and accommodating with Suzanne on board the customer service was AAA plus. Although I just went in to get pricing there was no hard sales tactics.... very pleasant to deal with....."

~Felipe V Martinez

"I was the first rental. The guy at the Front, Adam was knowledgeable and professional. The facility has all state of the art one could need, CCTV, lock and key, drive in and personalized key entry. The price is fair compared to market value especially for the services that are included. Definitely recommended for individuals who need that extra space and want to feel like their belongings are safe and secure."

~Toby R

"What a great new facility that just opened for business today, all climate and humidity controlled units, both outside access as well as a large drive in area so on bad days it keeps you cool and dry during your entire move in process."

~Pete Sabettini